Terms of Service

These Terms of Service govern your use of theleatherfactory.store and any purchase made from The Leather Factory (TLF). Throughout these Terms, “we,” “us,” and “our” refer to The Leather Factory, while “you” and “your” refer to any visitor, customer, or user of our website.

By visiting our website, creating an account, or placing an order, you agree to these Terms of Service and all other policies referenced here, including our Return and Refund Policy, Privacy Policy, and Shipping Policy.

Please do not use our website or purchase our products if you do not agree to these Terms.

1. Online Store Terms

You must be at least the age of majority in your country, province, or state to use this website or place an order. If you permit a minor to use this website, you accept responsibility for their activity.

You may not use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not transmit viruses, malicious code, or any material that could harm our website, systems, Shopify platform, or other users.

2. General Conditions

We reserve the right to refuse service, cancel an order, restrict quantities, or terminate access to the website where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment;

• Incorrect customer or delivery information;

• Pricing, inventory, or product-description errors;

• Misuse of promotional offers;

• Abusive or unlawful behaviour; or

• Violation of these Terms.

Any cancellation or restriction will remain subject to applicable consumer laws.

3. Product Information

We make reasonable efforts to present our products, colours, materials, dimensions, and features accurately. However, the appearance of colours may vary depending on your screen, lighting, and device settings.

Measurements are approximate unless expressly stated otherwise. Small differences may occur because many of our products are handmade.

We reserve the right to modify product descriptions, specifications, materials, packaging, prices, and availability without prior notice. Changes will not affect orders that have already been accepted, except where necessary to correct an obvious error or with the customer’s agreement.

4. Natural Leather Characteristics

Genuine leather is a natural material. Variations in grain, shade, texture, pores, wrinkles, scars, pull-up effect, markings, and finish are normal characteristics of leather.

No two leather products will be exactly identical. These natural characteristics are not manufacturing defects and do not make an item eligible for a refund.

Leather may naturally soften, darken, develop patina, or show marks with time and use. This ageing process is considered part of the character of genuine leather.

5. Orders and Acceptance

Submitting an order does not automatically mean that we have accepted it. An order is accepted when we confirm it and begin processing or producing the item. Payment for Cash on Delivery orders is collected on delivery.

After placing an order, you are responsible for checking your:

• Product selection;

• Colour and material;

• Size and dimensions;

• Quantity;

• Personalization details;

• Billing information; and

• Delivery address.

Please contact us immediately if any information is incorrect. We cannot guarantee that changes will be possible after processing or production has started.

We may cancel an order if a product is unavailable, a payment cannot be verified, information is incomplete, or an obvious pricing or description error has occurred. If payment has already been collected for a cancelled order, the relevant amount will be refunded.

6. Custom and Personalized Orders

Custom-made and personalized products include items produced with customer-selected materials, colours, dimensions, construction changes, initials, names, logos, engraving, embossing, embroidery, or other requested modifications.

Customers are responsible for reviewing and confirming all customization information before submitting an order. This includes spelling, capitalization, measurements, colour choices, logo files, placement, and other design instructions.

Once production has started, a custom order cannot normally be changed or cancelled.

Custom and personalized products are final sale and cannot be returned, exchanged, or refunded because they are made specifically for the customer.

However, if a custom item arrives with a verified manufacturing defect or contains an error made by The Leather Factory, the customer must contact us within 7 calendar days of delivery and provide clear photographs of the issue.

Customer-submitted spelling mistakes, incorrect measurements, unsuitable artwork, or incorrectly selected options are not considered production errors.

7. Customer-Provided Artwork

When submitting a logo, image, pattern, design, name, or other content for customization, you confirm that:

• You own the content or have permission to use it;

• The content does not infringe another person’s copyright, trademark, privacy, or other rights;

• The content is not unlawful, offensive, or misleading; and

• We may use the content solely as necessary to produce and fulfil your order.

We may refuse customization requests that we reasonably believe violate another person’s rights or applicable law.

8. Prices and Payments

Prices are displayed in the currency shown on the website or at checkout. Prices may change without notice, but a price change will not affect an order that has already been accepted.

Free shipping across Pakistan, with no minimum order value. We currently accept Cash on Delivery (COD) only. Pay when your order arrives. Online card and wallet payments are not currently available. The order total and any applicable taxes are displayed at checkout.

You agree to provide current, complete, and accurate billing and payment information. By submitting payment details, you confirm that you are authorized to use the selected payment method.

We deliver within Pakistan only. International delivery is not currently available.

9. Promotions and Discount Codes

Promotional offers and discount codes:

• Must be used within the stated validity period;

• Cannot be exchanged for cash;

• Cannot normally be combined unless expressly permitted;

• May be limited to selected products or customers; and

• May be withdrawn or corrected if issued in error.

Discount codes cannot be applied to a completed order unless we expressly agree otherwise.

10. Shipping and Delivery

Estimated delivery is 3–5 business days from order confirmation, including making and courier delivery. Bespoke and bulk timelines are confirmed before ordering. Orders are shipped within Pakistan according to our Shipping Policy.

Delivery times are estimates and may be affected by production requirements, courier delays, weather, public holidays, or other circumstances outside our reasonable control.

Customers must provide a complete and accurate delivery address. We are not responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer.

If a shipment is returned because the customer provided an incorrect address, refused delivery, or failed to collect the parcel, the customer may be responsible for the cost of reshipping it.

Ownership and responsibility for an order will transfer according to applicable law and the delivery terms communicated at checkout.

11. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Refunds are only available where an item has a verified manufacturing defect, arrives damaged, or is materially incorrect due to an error by The Leather Factory.

The customer must report the issue and provide clear photographs within 7 calendar days of delivery.

Custom and personalized products cannot be returned or refunded unless they contain a verified manufacturing defect or an error made by The Leather Factory.

Natural leather markings, grain differences, shade variations, patina, and minor handmade variations are not defects.

12. Order Inspection

Customers should inspect their order promptly after delivery.

If an item is defective, damaged, incomplete, or incorrect, the customer must contact us within 7 calendar days and provide:

• The order number;

• A description of the issue;

• Clear photographs of the complete product;

• Close-up photographs of the issue; and

• Photographs of the packaging and shipping label.

Items must not be returned without prior authorization and return instructions from The Leather Factory.

13. Website Information and Errors

We try to ensure that all information on our website is accurate. Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, shipping charges, promotions, or delivery times.

We reserve the right to correct errors and update information. If an error affects an order you have placed, we will contact you and offer an appropriate resolution, including cancellation and refund where required.

14. Intellectual Property

All website content, including our brand name, logo, product designs, photographs, videos, graphics, text, layouts, artwork, and other material, belongs to The Leather Factory or is used with permission.

You may not copy, reproduce, modify, publish, sell, distribute, or commercially exploit our content without prior written permission.

Viewing or purchasing from our website does not transfer any intellectual-property rights to you.

15. Reviews and Customer Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that it is truthful, lawful, and does not violate another person’s rights.

You grant The Leather Factory a non-exclusive, worldwide, royalty-free right to display, reproduce, and share that content for business and promotional purposes, unless otherwise agreed.

We may remove content that is unlawful, offensive, misleading, fraudulent, or unrelated to our products or services.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by Shopify, payment processors, couriers, analytics providers, and other service providers.

We are not responsible for the content, security, availability, or practices of independent third-party websites and services. Your use of third-party services may be governed by their separate terms and policies.

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products.

17. Privacy

Personal information submitted through our website is processed according to our Privacy Policy.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

18. Prohibited Uses

You may not use our website:

• For any unlawful or fraudulent purpose;

• To infringe intellectual-property or privacy rights;

• To submit false or misleading information;

• To distribute viruses, malware, or harmful code;

• To collect information about other users without authorization;

• To interfere with the website’s security or operation;

• To impersonate another person or organization; or

• To place fraudulent orders or initiate dishonest payment disputes.

We may suspend or terminate access for violations of these restrictions.

19. Disclaimer of Warranties

We make reasonable efforts to keep our website secure, accurate, and available. However, we do not guarantee that access will always be uninterrupted, error-free, or free from harmful components.

The website and its content are provided on an “as available” basis to the fullest extent permitted by law.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, The Leather Factory will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or purchase of our products.

Where liability cannot be excluded, our total liability relating to an order will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

Nothing in these Terms limits liability for fraud, deliberate misconduct, personal injury caused by negligence, or any liability that cannot legally be limited.

21. Indemnification

You agree to compensate The Leather Factory for reasonable losses, claims, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

This section applies only to the extent permitted by applicable law.

22. Events Outside Our Control

We will not be responsible for delays or failure caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, customs delays, government restrictions, internet failures, courier interruptions, or supply shortages.

We will make reasonable efforts to inform affected customers and fulfil or resolve outstanding orders.

23. Termination

We may suspend or terminate your access to the website if you violate these Terms or use the website unlawfully.

Obligations and liabilities incurred before termination will continue to apply after termination where appropriate.

24. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with our Return and Refund Policy, Privacy Policy, Shipping Policy, and any other policies displayed on our website, form the entire agreement between you and The Leather Factory concerning your use of the website and purchases.

26. Governing Law

These Terms are governed by the applicable laws of Pakistan, without limiting any mandatory consumer rights that may apply in the customer’s country or region.

Any dispute will be handled by the courts having lawful jurisdiction unless applicable consumer law provides otherwise.

27. Changes to These Terms

We may update these Terms from time to time by posting the revised version on our website.

Changes will apply from the date they are published and will not unfairly alter the terms of an order already accepted.

Your continued use of the website after an update means that you accept the revised Terms.

28. Contact Information

Questions regarding these Terms of Service may be submitted through the Contact Us page available on theleatherfactory.store.